Your Claims Questions Answered
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How long do I have to file a claim?
Your claim must be filed within 270 days from the treatment date in order to be eligible.
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How long will it take to be reimbursed for a covered claim?
We work hard to reimburse you as quickly as possible. We generally complete claims in 30 days or less.
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How do I submit a claim?
It’s easy to submit a claim. Log into your customer portal and click on the blue File a Claim button. Follo...
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Who do I contact regarding a claim?
You can call us at 833-959-0007, and choose option 1 for an update on your claim. You can also send us an e...
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How long does it take to process my claim?
We work hard to reimburse you as quickly as possible. We aim to complete claims within 14 days of receivin...
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My veterinarian discounted my invoice. Will that affect my claim reimbursement?
The reimbursement amount is based on the amount you paid to the vet, so the discounted rate will be the amo...
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Can you pay my vet directly?
In certain situations, we may be able to pay your vet directly. Please contact customer care by calling us ...
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