Insurance
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What is pet insurance and why do I need it?
Just like us, we're sure that you have experienced the unexpected pet emergency - either an accident, illne...
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Which pets can be insured?
Any dog or cat, above 8 weeks old, can be insured. Pre-existing conditions are not eligible for coverage bu...
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Are there age requirements for coverage eligibility?
Your pet is eligible to be enrolled if they are 8 weeks or older. There are no age maximums.
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How are my pet insurance rates calculated?
Rates are calculated by using your pet’s species (dog or cat), age, breed, and your zip code. Plan selectio...
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How can I lower the cost of my policy premium?
To lower your premium, you may increase your deductible or lower your reimbursement percentage at renewal e...
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Can I change my deductible or reimbursement level after enrolling?
You can change your deductible and reimbursement percentage each year at renewal. You may increase your ded...
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Can I change my pet's insurance plan at any time?
You can speak with our team of licensed agents to discuss changes to your coverage benefits. Please call cu...
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How often will I be charged for my pet's insurance?
You will be charged monthly through Pet Assistant for the insurance coverage and the other benefits of your...
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Is there a waiting period after enrollment?
There is a 14 day waiting period from the effective date of the policy before any illnesses, accidents or k...
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What is a pre-existing condition?
A pre-existing condition is a health issue that occurs before coverage begins or within a waiting period. T...
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What are some common exclusions?
Some examples of exclusions include pre-existing conditions, boarding and grooming expenses, training, prev...
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What is a reimbursement?
With a PetPremium Insurance plan, you can choose from three reimbursement options for accident and illness ...
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What is a deductible?
The deductible is the amount you must pay out-of-pocket for covered expenses before reimbursements can be p...
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What is an incident limit?
An incident limit is the maximum amount that an insurer will pay per incident or condition. PetPremium does...