• What is pet insurance and why do I need it?

    We’re sure that you, like us, have had the unexpected pet emergency come up - either an accident or illness...

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  • What to look for in an insurance plan

    There are a lot of things to consider when thinking about insurance coverage for your pet. From the policy ...

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  • Which pets can be insured?

    Any dog or cat, above 8 weeks old, can be insured. Pre-existing conditions are not eligible for coverage bu...

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  • How are the rates calculated?

    Rates are calculated by using your pet’s species (dog or cat), age, breed, and your zip code. Plan selectio...

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  • Are there age requirements for coverage eligibility?

    If your pet is 8 weeks old or older, it is eligible to be enrolled. There are no age maximums.  

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  • What does pet insurance cover?

    Your PetPremium policy can cover your pet for treatments related to accidents and illnesses. This includes ...

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  • Is there a waiting period?

    There is a 14 day waiting period from the effective date of the policy before any illnesses, accidents or k...

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  • Total coverage insurance

    Looking for insurance coverage that provides protection for both accidents and illnesses?  If so, consider ...

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  • What is a pre-existing condition?

    A pre-existing condition is a health issue that occurs before coverage begins or within a waiting period. T...

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  • What are some common exclusions?

    Some examples of exclusions include pre-existing conditions, boarding and grooming expenses, training, prev...

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  • Can I stay with my veterinarian?

    Your insurance can be used for treatment at any licensed veterinary clinic in the U.S. or Canada, including...

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  • Can I change my coverage?

    You can speak with our team of licensed agents to discuss changes to your coverage benefits. Please call cu...

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  • What is the billing frequency?

    The PetPremium insurance billing is included in your Pet Assistant monthly subscription service costs. You ...

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  • Is the veterinary office visit charge covered?

    If your pet is suffering from a covered illness or injury, the exam fee would be covered.

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  • Can I change my deductible or reimbursement level after enrolling?

    You can change your deductible and reimbursement percentage each year at renewal. You may increase your ded...

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  • What is a reimbursement?

    With a PetPremium Insurance plan, you can choose from three reimbursement options for accident and illness ...

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  • What is a deductible?

    The deductible is the amount you must pay out-of-pocket for covered expenses before reimbursements can be p...

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  • What is an incident limit?

    An incident limit is the maximum amount that an insurer will pay per incident or condition. PetPremium does...

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  • How do I add or remove a pet from my policy?

    A separate policy is required for each pet and is added during your Pet Assistant enrollment process. Conta...

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  • Optional Wellness Care

    During enrollment, you'll have the option to add a Wellness Care option to your insurance plan. Basic and P...

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