Order shipment details
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When will my first order ship?
Your first shipment of pet food, supplements, and preventive medications will be shipped within 2-4 busines...
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How often will I receive a delivery?
We'll ship food and boosters monthly. Supplements will ship every 3 months and prevention medications will ...
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I didn't receive my monthly delivery.
If you haven't received your scheduled monthly delivery of food, supplements or prevention medications, log...
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What is the cut off date for making changes to my scheduled delivery?
Our shipping team requires a minimum notice of 7 business days for any changes to your delivery address, in...
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Can I have my order delivered to a different address?
If your current order hasn't shipped or isn't processing to ship right away, you can change the delivery ad...
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I received the wrong items. What do I do?
As hard as we try to get every order right, we may have made a mistake. Just email us a photo of what you r...
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What is my tracking number?
As soon as your order is ready to ship, we'll send you an email with tracking details. Keep an eye on your...
Jenny