• Reset your password

    Resetting your password is easy. When opening the Member Portal in a browser window, you'll see a link to r...

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  • How do I update my personal information?

    You can manage your account by logging into your Member Portal, then choosing the edit icon below your name...

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  • Changing your address and email address

    You can update your delivery and email addresses by logging into your Member Portal and choosing the edit i...

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  • How do I update information about my pet?

    Once you're logged into your Member Portal, click on the edit icon below your pet's name.  You can update t...

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  • How do I contact Customer Care?

    Contact us at help@petassistant.com, chat with us on our website, or reach us by phone at 833-959-0007 betw...

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  • How do I cancel my plan?

    To cancel your subscription, send an email to us at help@petassistant.com or call us at 833-959-0007 and ou...

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