Insurance and Claims
What is pet insurance and why do I need it?
Just like us, we're sure that you have experienced the unexpected pet emergency - either an accident, illne...
Which pets can be insured?
Any dog or cat, above 8 weeks old, can be insured. Pre-existing conditions are not eligible for coverage bu...
Are there age requirements for coverage eligibility?
Your pet is eligible to be enrolled if they are 8 weeks or older. There are no age maximums.
How are my pet insurance rates calculated?
Rates are calculated by using your pet’s species (dog or cat), age, breed, and your zip code. Plan selectio...
How can I lower the cost of my policy premium?
To lower your premium, you may increase your deductible or lower your reimbursement percentage at renewal e...
Can I change my deductible or reimbursement level after enrolling?
You can change your deductible and reimbursement percentage each year at renewal. You may increase your ded...
Your Claims Questions Answered
How long do I have to file a claim?
Your claim must be filed within 270 days from the treatment date in order to be eligible.
How long will it take to be reimbursed for a covered claim?
We work hard to reimburse you as quickly as possible. We generally complete claims in 30 days or less.
How do I submit a claim?
It’s easy to submit a claim. Log into your customer portal and click on the blue File a Claim button. Follo...
Who do I contact regarding a claim?
You can call us at 833-959-0007, and choose option 1 for an update on your claim. You can also send us an e...
How long does it take to process my claim?
We work hard to reimburse you as quickly as possible. We aim to complete claims within 14 days of receivin...
My veterinarian discounted my invoice. Will that affect my claim reimbursement?
The reimbursement amount is based on the amount you paid to the vet, so the discounted rate will be the amo...