Insurance and Claims

Just like us, we're sure that you have experienced the unexpected pet emergency - either an accident, illne...

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January 06, 2020 23:21

Any dog or cat, above 8 weeks old, can be insured. Pre-existing conditions are not eligible for coverage bu...

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January 06, 2020 23:22

Your pet is eligible to be enrolled if they are 8 weeks or older. There are no age maximums.      

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January 06, 2020 23:27

Rates are calculated by using your pet’s species (dog or cat), age, breed, and your zip code. Plan selectio...

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January 06, 2020 23:22

To lower your premium, you may increase your deductible or lower your reimbursement percentage at renewal e...

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January 06, 2020 23:26

You can change your deductible and reimbursement percentage each year at renewal. You may increase your ded...

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January 06, 2020 23:26

Your claim must be filed within 270 days from the treatment date in order to be eligible.

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January 15, 2020 22:24

We work hard to reimburse you as quickly as possible. We generally complete claims in 30 days or less.

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January 06, 2020 23:32

It’s easy to submit a claim. Log into your customer portal and click on the blue File a Claim button. Follo...

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December 19, 2019 21:35

You can call us at 833-959-0007, and choose option 1 for an update on your claim. You can also send us an e...

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December 19, 2019 21:38

 We work hard to reimburse you as quickly as possible. We aim to complete claims within 14 days of receivin...

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December 19, 2019 21:37

The reimbursement amount is based on the amount you paid to the vet, so the discounted rate will be the amo...

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December 19, 2019 21:37