Returns
Help with a return
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What is your return policy?
We're all pet owners ourselves and know that our pets don't always like the food we select for them, even i...
Jenny -
When will I receive my refund for a return?
We do our best to issue refunds as soon as your return is received and processed. In general, it can take u...
Jenny -
My pet doesn't like and won't eat the food. Can you help?
We can certainly understand the finicky pet. As pet parents ourselves, we've all experienced this. Someti...
Jenny -
Can I exchange my pet's current food for a different flavor?
We're happy to help with that! You can call us toll-free at 1-833-959-0007, email us at help@petassistant....
Jenny -
I received the wrong items. What do I do?
As hard as we try to get every order right, we may have made a mistake. Just let us know by calling us tol...
Jenny