Returns
Help with a return
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What is your return policy?
We are pet owners ourselves so we understand that our pets don't always like the food we select for them, e...
Jenny -
When will I receive my refund for a return?
If your refund request is approved, it will be issued and can take up to 10 business days to reflect in you...
Jenny -
My pet doesn't like and won't eat the food. Can you help?
We understand the finicky pet and sometimes getting them to eat is as easy as changing the recipe and our c...
Jenny -
Can I exchange my pet's current food for a different flavor?
If you'd like to exchange an order that you already received, please fill out this form and a customer care...
Jenny -
I received the wrong items. What do I do?
As hard as we try to get every order right, we may have made a mistake. Just send a photo of what you recei...
Jenny