Shipping
Order shipment details
-
When will my first order ship?
Your first shipment of pet food, supplements, and preventive medications will be shipped within 2-4 busines...
Permanently deleted user -
How often will I receive a delivery?
We'll ship food and boosters monthly. Supplements will ship every 3 months and prevention medications will ...
Permanently deleted user -
I didn't receive my monthly delivery.
If you haven't received your scheduled monthly delivery of food, supplements or prevention medications, log...
Permanently deleted user -
What is the cut off date for making changes to my scheduled delivery?
Our shipping team requires a minimum notice of 7 business days for any changes to your delivery address, in...
Permanently deleted user -
Can I have my order delivered to a different address?
If your current order hasn't shipped or isn't processing to ship right away, you can change the delivery ad...
Permanently deleted user -
I received the wrong items. What do I do?
As hard as we try to get every order right, we may have made a mistake. Just email us a photo of what you r...
Permanently deleted user