Changing your account details

  • Resetting your password

    Resetting your password is easy. When opening the Member Portal in a browser window, you'll see a link to r...

  • How do I update my personal information?

    You can manage your account details by logging into your Member Portal, then choosing the edit icon below y...

  • Changing your address and email address

    You can update your delivery and email addresses by logging into your Member Portal and choosing the edit i...

  • How do I update information about my pet?

    Once you're logged into your Member Portal, click on the edit icon below your pet's name.  You can update t...

  • How do I contact Customer Care?

    Contact us at or reach us by phone at 833-959-0007 between 9 am and 5 pm Pacific Time...

  • How do I cancel my plan?

    To cancel your subscription, simply send an email to us at or call us at 833-959-0007...


Update information about your pet