Managing Your Account
Changing your account details
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Reset your password
Resetting your password is easy. When opening the Member Portal in a browser window, you'll see a link to r...
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How do I update my personal information?
You can manage your account by logging into your Member Portal, then choosing the edit icon below your name...
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Changing your address and email address
You can update your delivery and email addresses by logging into your Member Portal and choosing the edit i...
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How do I update information about my pet?
Once you're logged into your Member Portal, click on the edit icon below your pet's name. You can update t...
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How do I contact Customer Care?
Contact us at help@petassistant.com, chat with us on our website, or reach us by phone at 833-959-0007 betw...
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How do I cancel my plan?
To cancel your subscription, send an email to us at help@petassistant.com or call us at 833-959-0007 and ou...
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Update information about your pet
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How do I update information about my pet?
Making sure all the information we have about your pet is current is important. If there are any changes, s...
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Where do I enter my vet's contact information?
When you've logged into the Member Portal, choose the My Vets icon from the left side navigation panel. Ent...
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Where do I enter my pet's current health concerns or issues?
Your Member Portal is the place to go. Log in and choose the My Pet icon in the left side panel. You'll b...
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How do I file a new claim
Claims are easy! Simply log into your Member Portal, click on the Claims icon on the left panel and follow...
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